This site is owned by Sugar Swap This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address. When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors. How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us atsupport@sugarswap.inor mailing us at:C-432, Sushant Lok, Phase-1, Gurgaon, Hayana, India, PIN-122009.

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

Sugar Swap may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address, credit card details and any other information, when you knowingly provide us with this information. This will generally occur when you either:

• Visit Online ordering site to place order,
• enter into a competition or promotion,
• participate in a survey,
• subscribe to our mailing list,
• apply for a job,
• submit website feedback

Wherever Sugar Swap collects personal information about you from someone else, Sugar Swap will take reasonable steps to advise you.

Use and Disclosure Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customise the site to your preferences, to communicate information to you (if you have requested it), and for any other purpose specified.

Sugar Swap may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

• to process any job application you may submit,
• to provide you with any restaurant or promotion information you may request,
• to process any online ordering,
• to determine the number of visitors to our websites and conduct reviews of our sites,
• to fulfil prizes, awards and purchases,
• to respond to specific requests from visitors,
• to keep you informed about any changes to our websites,
• to conduct marketing research, and
• to now and again send you offers or information on products or services that we consider will be of interest to you.

Note: If you wish to unsubscribe from receiving any promotional communication from us please let us know to unregister. See Consent for more on opting out.

Further information on how we use your personal information when using our Internet ordering system.

When using the Sugar Swap internet ordering system additional information is collected when you order a food online. This information assists in the delivery to your door and to verify your credit card payment. The internet order system also stores information about your order to help you remember and re-order the same menu in future. When concluding your order via the Sugar Swap's internet ordering system.

Super Fit Foods Pvt. Ltd. may share statistics and personal information between themselves and with companies that are related to Sugar Swap including our branches. Personal information that you submit to Sugar Swap may be disclosed to a third party: such as our suppliers, Ou financial partners/ Banks or our mailing houses, who are employed to provide some of our services, to meet the purpose for which it was submitted.

• if you have provided your express consent to share the information,
• if Sugar Swap are required or authorised by law to disclose the information or if you violate our Terms of Service,
• if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes,
• if Sugar Swap feel you might like to know about a third party's goods and services we may supply that personal information to that third party. (We know that many of our guests enjoy receiving these excellent offers), or
• if you place an order via our internet order system, your details will be passed on to payment gateways, who receive your credit card details for internet order payment.
• Sugar Swap will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.

Sugar Swap will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Super Fit Foods Pvt. Ltd.does not collect/store any of your credit / debit card details. All transactions are processed via PayTM Payments / UPI / Razorpay Payment Gateway and Super Fit Foods Pvt. Ltd is not liable for any misuse of the said details. Payments Done Via RazorPay we use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of razorpay onhttps://razorpay.com

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Super Fit Foods Pvt. Ltd. will not collect, use or disclose sensitive information except with your specific consent.

Each time you visit the Sugar Swap's site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server's IP address. Sugar Swap may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Sugar Swap may use this information to evaluate and improve the Sugar Swap website.

A Cookie is a piece of information that our web server may send to your machine when you visit a Sugar Swap's site. A Cookie helps us to recognise you when you re-visit our sites and to co-ordinate your access to different pages on the sites.

For example, once you have placed a new pizza order you may be offered the opportunity to personalise your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognise your computer when you return to order your favourite food next time. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may be able to take advantage of all the features of our sites.

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

This Privacy Policy was last updated on January 10th, 2024.

• Your address falling in the defined delivery area of the Sugar Swap Restaurant / Shop / Store
• Availability of the Delivery boy
• In case the delivery locality is not listed in the restaurant locator, delivery of orders cannot be placed; However you may choose to pick up your order from Sugar Swap's Restaurant / Shop / Store
• Your Order must have at least 1 Product/ Food item

The menu is displayed as per the availability of the menu items in the website.

In case certain menu items are not listed in the menu page, the restaurant does not carry those items in the menu

In case of non-availability of ordered product at the Restaurant/Shop, the order would not be executed. Same would be informed by us to you.

Super Fit Foods Pvt. Ltd. or any of its subsidiaries reserve the right to add, change, update, remove items from the menu or remove the menu in its entirety at any time without notice.

We will take appropriate action to notify you regarding the same at our own discretion and as deemed necessary by us.

The online order once placed cannot be modified or cancelled via any digital medium

You can get updated on the status of the order by calling the Restaurant/Shop/Store directly

In case the order which is paid through digital payment method is cancelled due to non-availability of the ordered product at the restaurant/shop, the amount will be returned by reversing the transaction by Sugar Swap. This refund will be processed to the actual source within 5 to 7 working days. However, Sugar Swap is not responsible for any delay on the bank side.

Refund and cancellation is not applicable on any of the Sugar Swap products.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@sugarswap.in or by mail at C-432, Sushant Lok, Phase-1, Gurugram, Haryana, India, PIN-122009.

[Re: Privacy Compliance Officer]

[C - 432, Sushant Lok, Phase - 1, Gurugram, Haryana, India, PIN - 122009]